![]() Note: Upon reinstalling the new poker software, your previous player notes will now be converted and merged automatically. Open the UserSettings.xml file located in: C:\Users\PC_USERNAME\Documents\888poker\888_USERNAME\ġ1. ![]() Once saved, go back to the original folder: C:\Users\PC_USERNAME\Documents\888poker\888_USERNAME\ħ. Copy and save (back-up) the following file to a preferred location on your computer:Ĭ:\Users\PC_USERNAME\Documents\888poker\888_USERNAME\UserSettings.xmlģ. Stop the 888poker software (if running)Ģ. If you wish to keep your current player notes, please carry out the following:ġ. "After reading your email and understanding the nature of your technical issues, I suggest that you re-install our software. I have not yet tried to follow the instructions I received which were as follows. The funny part is that the instructions do not even mention re-installing. On my computer, all parts of the client work except for logging in "Call us or contact via live chat" is useless because there are no phone numbers and live chat does not appear to exist. The uninstall registry item did not exist. Useless because it did not fix the problem. We realise this might seem complicated, so if you require any assistance whatsoever, please don't hesitate to call us or contact via live chat and our agents will be happy to assist you with this matter. ![]() ![]() Manually delete the key indicated by the arrow This one is tricky: in registry take a look in all entries under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall, and find the one that contains the string value DisplayName =, e.g.: screenshot attached C:\Users\claudiuch\AppData\Roaming\pacificpoker It can sound complicated, but you just need to follow these steps: To fix the issue you will need to manually wipe the client. Thank you for contacting 888poker regarding the issues you've encountered while trying to login. ![]()
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